I just read a fantastic series of articles that, unfortunately, showed me that things are even worse than I realized with regard to the business of design. Instead of summarizing it here, I'm just going to point you to the original content. It's in multiple parts and I recommend all of them.
an anti-technical blog where a “born-again user” fights the notion that computers should be for geeks & programmers and need only benefit the 1% Wall Street addicts who run the industry... so, mostly just screaming into the abyss.
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